Amazon Connect Architect :- Plano, TX

Hello Folks,

 

Hope you are doing great!

 

This is Himank Jani from ApTask.

 

We have urgent requirements with one of our client’s, please review the job description below and let me know if you have any relevant candidates on your bench, Kindly share.

Kindly help me work authorization and current DL location status.

Job Title:  Amazon Connect Architect

Location : Plano, TX

Exp: 12+ Yrs

No of Position:  1

RTTO – 5 Days Onsite

 

Job Description:

 

• Proficiency in at least one modern programming language (e.g., Python, Java)
• Experience implementing cloud contact center platforms, preferably Amazon Connect
• Strong expertise with Infrastructure as Code (e.g., Terraform)
• Ability to architect and implement AWS applications and networking
• Experience with CI/CD tools (e.g., Jules) and version control (Bitbucket, Git)
• Ability to rapidly build proof-of-concepts and scale them into enterprise solutions
• Advanced knowledge of application and infrastructure architecture principles
• Knowledge of voice technologies (e.g., WebRTC), call recording, and telephony platforms (plus)
• Experience troubleshooting, monitoring, and production support in large environments using tools such as Splunk, Datadog, and CloudWatch
• Experience building and supporting enterprise solutions on AWS
• Strong understanding of contact center operations (required)
• AI skills: conversational AI + speech analytics integrations; GenAI/LLM use for agent assist/summarization/knowledge retrieval, with responsible AI practices (PII, controls, guardrails)

 

 

 

 

 

Best Regards,

Himank Deepak Jani

 

ApTask | A global, diversity-certified workforce solutions provider.

Address: 120 Wood Ave South, Suite # 300, Iselin, NJ 08830

 

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