Amazon Connect Product Manager :- Plano, TX

Hello Folks,

 

Hope you are doing great!

 

This is Himank Jani from ApTask.

 

We have urgent requirements with one of our client’s, please review the job description below and let me know if you have any relevant candidates on your bench, Kindly share.

Kindly help me work authorization and current DL location status.

Job Title:  Amazon Connect Product Manager

Location : Plano, TX

Exp: 12+ Yrs

No of Position:  1

RTTO – 5 Days Onsite

 

Job Description:

 

• Proven enterprise product management experience defining, launching, and supporting complex software or customer experience products
• Strong ability to translate business objectives, customer needs, and operational constraints into clear product strategy, roadmaps, and prioritized requirements
• Hands-on experience partnering with engineering, architecture, operations, and business stakeholders to deliver cloud-based platforms and integrations
• Experience leading product discovery, migration planning, adoption, and cost/performance optimization initiatives
• Working knowledge of Agile delivery, backlog management, release planning, SDLC practices, and source-control enabled delivery workflows
• Track record of driving high-impact, reliable, and scalable outcomes in complex enterprise environments
• Data-driven approach to product decisions, including KPI definition, analytics, customer feedback, experimentation, and benefits realization
• Experience defining user journeys, process flows, APIs/integration requirements, and acceptance criteria for technical delivery teams
• Preferred: Product Management certification such as CSPO, Pragmatic, or equivalent; cloud platform familiarity including AWS is beneficial
• A big plus: Amazon Connect/contact center exposure, omnichannel service operations, telephony, IVR, WebRTC, and agent/customer experience familiarity
• Ability to leverage AI capabilities (e.g., GenAI-assisted discovery, market/customer analysis, prioritization, automation, and insight generation) to accelerate product outcomes

 

 

 

 

 

Best Regards,

Himank Deepak Jani

 

ApTask | A global, diversity-certified workforce solutions provider.

Address: 120 Wood Ave South, Suite # 300, Iselin, NJ 08830

 

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